Practitioners in health and social care are often required to work with clients who do not want to work with them, and these 'reluctant' clients can often be the most challenging, but most rewarding, to work with. This practical, jargon-free book covers all the issues that practitioners are likely to encounter in the course of working with reluctant clients. The emphasis is on making theory easy to use, and the book is written in an easily digestible and lively style. Topics covered include staying safe, verbal and non-verbal communication, making initial contact with a client, crisis situations, recording, and how to end work with a client. Activities to work through are included at the end of each topic and illustrations feature throughout. This is an essential book for students, practitioners, voluntary sector workers and trainers in the fields of health, social care and social work.

'Working with Involuntary Clients' aims to be a practical guide to working with both clients and their families. The book offers a new problem-solving model which places emphasis on clarifying roles, promoting pro-social values, and more.

This book provides health and social care professionals with an authoritative reading resource on the ethics and use of restraint. It provides an overview of the different forms of restraint, the conditions under which they are used, and their implications for the health and wellbeing of older people.

For those in the helping professions, communicating with the public can sometimes be a challenge, and different skills are needed to those used when communicating with friends and family. This book addresses these issues by providing hundreds of tips on how to communicate with the public.

Practice in safeguarding adults is changing, with a shift in approach to ensure it is person-centred and outcome-focused. The Care Act 2014 introduced new safeguarding duties for local authorities, and this book describes what up-to-date practice should look like, and how to provide the best quality care and support for adults who may be at risk of abuse or neglect. Chapters cover core areas of practice according to Care Act and adult safeguarding principles, identify the fundamental skills and knowledge practitioners working in this area should be able to utilise and introduce the emerging challenging issues in the workplace. As well as being invaluable to practitioners working directly in this field, this is also ideally suited to be a text for any social work course or programme on adult safeguarding practice.

‘I expect that’s common sense, isn’t it?' This innocent comment on my job as a social care teacher always makes me smile. 'Training and supporting the care force’ is not common sense – it’s not rocket science either. Social carers generally are undervalued by society, so often undervalue themselves. So this book is about helping carers to recognise and value the skills they already possess, and develop these - from this comes an unbelievable amount of support, as well as making all kinds of everyday experiences more interesting and enjoyable. This book therefore helps carers to - recognise and value the skills they already possess - develop these skills through applying theory to everyday situations - understand the complex social welfare background of today, since knowledge is power - be equipped to work with people who have very different backgrounds and experience from their own - deal with jargon! A relevant anecdote: A woman who had had a high powered job was once applying for employment after having had children. She felt de-skilled and lacking in confidence. Then she sat down and made a list, rather like the one above, of the skills she had used in running a home and caring for children. She spoke of these in the interview. She got the job! Not common sense, not rocket science…training and support! Book reviews online: PublishedBestsellers website.

This book is a short, light-hearted guide to groupwork, providing an easily-digestible way of understanding group dynamics, the practicalities of running a group, and how to participate in one. It covers how and where to set up a group, the size of the group and the arrangement of chairs, and the importance of boundaries and rules within a group.