Topics covered Incc. Attitude & motivation, customer service, dealing with difficult people, marketing, promotion & sales tips.

Retailing is one of the most exciting professions you can enter. In Australia, this dynamic and growing industry is worth over $18 billion a year. Many new enterprises fail because they do not do their homework when they start their business. Setting Up Shop is a toolkit for anyone starting or buying a retail business in Australia, and aims to provide a simple step-by-step approach to setting up a retail business. It covers everything from buying an existing business versus starting a business, writing a business plan, location and buying versus leasing, to finance, pricing, merchandising, recruiting, marketing and succession planning.

The Sales Minute is a short-form book for retail salespeople that covers 101 sales tips. The book can be used ongoing as a reference to drive positive sales habits and behaviors, built on real-world experience, and sales psychology.

Edging into forty-something, Karen and Pam found themselves in a state of stuck. They had checked off many of their major life goals—career, husband, children, friends—but they’d lost momentum. After griping over drinks one night, they came up with a plan to face their fears, rediscover their interests, try new things, and renew their relationships. They challenged themselves to try one new thing every week for a year—from test-driving a Maserati to target practice at a shooting range to ballroom dance lessons—and to blog about their journeys. They quickly realized it was harder than they ever imagined but came through it with a sense of clarity and purpose that has them itching to share the possibilities with the millions of middle-aged women out there who feel the same way about one or many areas of their lives. Getting "unstuck" doesn’t have to mean running a marathon, traveling the world, or ending a relationship with your partner. Through their experiences and a good dose of no-nonsense advice, Karen and Pam show readers how achieving small goals can give you a renewed sense of accomplishment and how you can keep growing, learning, and moving forward at any age. Interspersed with personal stories is expert advice from doctors, psychiatrists, artists, and even a poker diva (who also happens to be a Fortune 500 executive).

It's one of the toughest economies in years, but don't fear-the doctor is in Are you among the thousands of retailers frustrated by market challenges and looking for ways to take control of your business? Are you looking for the advice of an expert consultant, but unable to spend the money? Then The Retail Doctor's Guide to Growing Your Business is for you. By providing a step-by-step approach to evaluate your current business practices, The Retail Doctor offers professional guidance Redesign your organizational structure Reap the maximum returns on your investment Keep your business financially healthy Following the advice in these pages will help you devise a sound strategy to accomplish your goals and outperform your competitors. You'll also gain clear insight into all areas of human resource management, sales training, merchandising methods, and marketing. While your competitors are looking for a magic bullet to solve their problems, with The Retail Doctor's Guide to Growing Your Business, you can be making changes that will guarentee enormous returns and financial success.