Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

The book is dedicated as an auxiliary literature for academic staff of universities, research institutes, as well as for students of transport teaching. The aim of the conference was to present the achievements of national and foreign research and scientific centers dealing with the issues of rail, road, air and sea transport in technical and technological aspects, as well as organization and integration of the environment conducting research and education in the discipline of civil engineering and transport. International Scientific Conference Transport of the 21st Century was held in Ryn, Poland, in the 9th–12th of June 2019. The research areas of the conference were as follows: • transport infrastructure and communication engineering, • construction and operation of means of transport, • logistics engineering and transport technology, • organization and planning of transport, including public transport, • traffic control systems in transport, • transport telematics and intelligent transportation systems, • smart city and electromobility, • safety engineering and ecology in transport, • automation of means of transport. It also used by specialists from central and local government authorities in the area of deepening knowledge of modern technologies and solutions used for planning, managing and operating transport.