Full of practical tips to improve customer service and maintain a level of excellence, this book will ensure that regular customers return and new customers will be attracted to the business. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Tips on giving customers a contact number for outside normal business hours and ideas for speeding up customer service transactions can be located and read quickly and are accompanied by illustrative anecdotes. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze the competition efficiently.

Remember when you could go into a shop and the assistant actually knew about the products they were selling? How many times have you been frustrated beyond belief because you have had to chase the sales person who is supposed to be helping you? When was the last time you were impressed with the level of service you received? Customers want and demand better service and that means better sales skills. 101 Ways to Sell More of Anything to Anyone will help anyone improve their sales skills. But rather than gimmicky ideas, slick sales spiels or fast-talking techniques to fleece customers, this book goes back to the solid values of selling, which are now more important than ever. Andrew explains the ten biggest and most common sales mistakes These 121 tips will help anyone learn how to sell more of anything to anyone - and do it in a positive and responsible way. Andrew Griffiths has developed a powerful reputation as Australia's leading small business expert. His 101 Ways business-building series is now sold in over 50 countries, and his no-nonsense style and down-to-earth advice appeals to business owners in all industries all over the world.

Are you serious about building a winning business? Then read this book. Why do some businesses struggle or even go under, while others go through the roof? The answer is It's not what you're selling, it's how you're running the show. Whatever your business interest or level, 101 Secrets to Building A Winning Business is packed with tips on how t...

Essential advice every business needs to survive the tough times (and the good) from one of Australia's leading marketing consultants....

"In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience. The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists. There are millions of books being written about the customer and experience and service, as the concept takes the centerstage. Neeraj has managed to peel the layers of management jargon and complexity and highlight the core of the customer service. The concepts are narrated in simple and easy to comprehend manner. The book almost feels like a conversation with a cherished friend, which leaves the reader with a pleasant feeling after each chapter. Recommended for everyone in the customer facing role! Mr. Maneesh Gaur Head - Expansion and Business Development Marks & Spencer (India) Customer Plus is simple collections of fundamentals of doing great business. It’s a must read for everyone in service sector, students as well as practicing professionals. The examples are instructive and entertaining and talk straight to the point. Mr Ambar Mazumdar CEO, Chanalai Group of Hotels and Resorts , Phuket Thailand This book decodes the steps to achieving excellence in customer service. It provides lot of actionable intelligence in a simple conversation way. It is compelling and shows the benefits of Listening to customer and employees! It connects well and persuades effectively with research findings. Mr Jagdeep Thakral General Manger IHG Hotels Pyeongchang, South Korea The book raises a series of fundamental questions throughout the journey for example: why employee & customer first is a great strategy? The book in itself is unique in its presentation, and succeeds to persuade, why to keep customer at center of the company business strategy. Mr Satvir Singh Director Of Studies at National Council for Hotel Management & Catering Technology It's is a great write up with sharing the case study, learning by conversation. Most effective tools we spoke about is agility which most know yet is a misunderstood concept these days in management studies. All the best for bringing the learning to the platform where seeding leaders will benefit from it. Mr Sanjay Kaushik Chief Operating Officer The Raviz Hotels & Resorts

This is the ninth book in Andrew Griffiths 101 series of books that provide practical, cheap and easy to implement tips on how to improve your business and increase your profits. Full of simple steps, this book is filled with tips and recommendations that cover the principles of selling and improving communication with your customers, which can be used to improve sales in any situation.