An ode to systems engineers—whose invisible work undergirds our life—and an exploration of the wicked problems they tackle. Our world is filled with pernicious problems. How, for example, did novice pilots learn to fly without taking to the air and risking their lives? How should cities process mountains of waste without polluting the environment? Challenges that tangle personal, public, and planetary aspects—often occurring in health care, infrastructure, business, and policy—are known as wicked problems, and they are not going away anytime soon. In linked chapters focusing on key facets of systems engineering—efficiency, vagueness, vulnerability, safety, maintenance, and resilience—engineer Guru Madhavan illuminates how wicked problems have emerged throughout history and how best to address them in the future. He examines best-known tragedies and lesser-known tales, from the efficient design of battleships to a volcano eruption that curtailed global commerce, and how maintenance of our sanitation systems constitutes tikkun olam, or repair of our world. Braided throughout is the uplifting tale of Edwin Link, an unsung hero who revolutionized aviation with his flight trainer. In Link’s story, Madhavan uncovers a model mindset to engage with wickedness. An homage to society’s innovators and maintainers, Wicked Problems offers a refreshing vision for readers of all backgrounds to build a better future and demonstrates how engineering is a cultural choice—one that requires us to restlessly find ways to transform society, but perhaps more critically, to care for the creations that already exist.

Former Secretary of State George Shultz once drew a distinction between “problems you can solve and problems you can only work at.” These two types of problems have names: They are tame or wicked. Many people believe that their problems are “wicked,” yet few seem to understand what should be done with them. Wicked problems are messy, confusing, unstable, ill-structured, and ambiguous. This book explores the timely issue of wicked problems – what they are and why they are important. The authors open the door to a greater understanding of wicked problems and an appreciation for their complexity, sharing insights and recommendations on how to tackle them to make positive and productive changes in relationships, at home, and at work. Making one’s way successfully through the mess of obstacles and impediments that wicked problems present puts maximum pressure on our capabilities and stretches our tolerance for confusion, conflict, controversy, and chaos. Get guidance on grappling with the wicked problems in your life by increasing your knowledge about what they are and why they are so important to keep working at – even if they can’t be completely resolved.

M->CREATED

An excellent read for entrepreneurs, corporate business leaders, board members, and strategists aiming to future-proof their business by integrating sustainability into the very core. This book offers a way forward, helps you understand the Sustainability Revolution, and provides valuable insights into the journeys and strategic choices of sustainability trailblazers such as Patagonia, Interface, Ørsted, Unilever, IKEA, Oatly, and others. Because you are not the first company to discover the potential in doing well by doing good, or as William Gibson said: "The future is already here - it's just not very evenly distributed". Still, many wicked problems urgently need innovative solutions. Solutions that the world of business is particularly well equipped to address through the ingenuity, creativity, collaboration, and resources that it can so often call forth more effectively and efficiently than other human organizations. Here and now, this requires a move beyond business as usual and a transformation into Better Business.

“Engineers are titans of real-world problem-solving. . . . In this riveting study of how they think, [Guru Madhavan] puts behind-the-scenes geniuses . . . center stage.”—Nature In this engaging account of innovative triumphs, Guru Madhavan examines the ways in which engineers throughout history created world-changing tools, from ATMs and ZIP codes to the digital camera and the disposable diaper. Equal parts personal, practical, and profound, Applied Minds charts a path to a future where we borrow strategies from engineering to find inspired solutions to our most pressing challenges.

A pragmatic, no-holds-barred assessment of climate change, for anyone wishing to be fully informed on the topic.

How organizations can use practices developed by expert designers to solve today's open, complex, dynamic, and networked problems. When organizations apply old methods of problem-solving to new kinds of problems, they may accomplish only temporary fixes or some ineffectual tinkering around the edges. Today's problems are a new breed—open, complex, dynamic, and networked—and require a radically different response. In this book, Kees Dorst describes a new, innovation-centered approach to problem-solving in organizations: frame creation. It applies “design thinking,” but it goes beyond the borrowed tricks and techniques that usually characterize that term. Frame creation focuses not on the generation of solutions but on the ability to create new approaches to the problem situation itself. The strategies Dorst presents are drawn from the unique, sophisticated, multilayered practices of top designers, and from insights that have emerged from fifty years of design research. Dorst describes the nine steps of the frame creation process and illustrates their application to real-world problems with a series of varied case studies. He maps innovative solutions that include rethinking a store layout so retail spaces encourage purchasing rather than stealing, applying the frame of a music festival to understand late-night problems of crime and congestion in a club district, and creative ways to attract young employees to a temporary staffing agency. Dorst provides tools and methods for implementing frame creation, offering not so much a how-to manual as a do-it-yourself handbook—a guide that will help practitioners develop their own approaches to problem-solving and creating innovation.