'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

Bursting with civic pride, ABC Oakland encourages children and adults alike to explore the possibilities that "the Town" has to offer.

Flavors of Oakland will take you on a culinary tour through one of America's most vibrant cities. In each of the 20 chapters you will meet an Oakland resident who shares their story and a treasured recipe from their culture. Magnificent photos of the people and recipes bring the Flavors of Oakland to your own kitchen wherever you may be.

The sheer energy and passion and intensity, the linguistic virtuosity of Eric Miles Williamson's latest novel, WELCOME TO OAKLAND, will leave readers breathless. The vigor and uncensored redneck honesty of T-Bird Murphy's blue-collar voice will at turns delight, offend, amuse and enrage readers as T-Bird gives us what we're not supposed to hear: the groans, gritos and war-whoops of men when they're not behaving like gentlemen, when they're out of sight and earshot, when they're wrapped around their drinks at Dick's Restaurant and Cocktail Lounge or your local workingman's watering hole. In WELCOME TO OAKLAND, the T-Bird Murphy of Williamson's internationally acclaimed novel, East Bay Grease, is now a man. He's been divorced twice, and he finds himself hiding out in a garage in rural Missouri for a reason we're never told, confused and stunned, shell-shocked by the hand life has dealt him. He opens his story, "I'm always happiest when I live in a dump, and I've lived in some serious shitholes," but it's difficult to believe him. What unfolds is the story of a workingman who tries his hardest to escape the hell of the Oakland ghetto, who finds honor in squalor, kinship among the broken divorcees of Dick's Restaurant and Cocktail Lounge, dignity and beauty at the garbage dumps where he sleeps in the cab of the scow he drives for a living.

A children's book about the wonderful city of Oakland, CA.