Satisfaction
Title | Satisfaction PDF eBook |
Author | Richard L. Oliver |
Publisher | |
Pages | 432 |
Release | 1997 |
Genre | Consumer satisfaction |
ISBN | 9780071154123 |
This text is based on twenty years of research on the meaning, causes and consequences of customer satisfaction. It reviews current research and describes the work of practitioners in the field of satisfaction measurement
Satisfaction: A Behavioral Perspective on the Consumer
Title | Satisfaction: A Behavioral Perspective on the Consumer PDF eBook |
Author | Richard L. Oliver |
Publisher | Routledge |
Pages | 544 |
Release | 2014-12-18 |
Genre | Business & Economics |
ISBN | 1317460227 |
Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Consumer Psychology in Behavioral Perspective
Title | Consumer Psychology in Behavioral Perspective PDF eBook |
Author | Gordon Foxall |
Publisher | Beard Books |
Pages | 246 |
Release | 2004-12 |
Genre | Psychology |
ISBN | 1587982404 |
This is a reprint of a formerly published book. It deals with the psychology and behavior that motivates people to make the purchase and consumer choices that they do.The book makes a major new contribution to our understanding of consumer decision-making.
The Behavioral Perspective Model of Purchase and Consumption
Title | The Behavioral Perspective Model of Purchase and Consumption PDF eBook |
Author | G. R. Foxall |
Publisher | |
Pages | 84 |
Release | 1993 |
Genre | Consumer behavior |
ISBN | 9780704412989 |
Service Quality
Title | Service Quality PDF eBook |
Author | Roland T. Rust |
Publisher | SAGE |
Pages | 201 |
Release | 1994 |
Genre | Business & Economics |
ISBN | 0803949200 |
The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of approaches, Service Quality presents the latest research and theory in customer satisfaction and services marketing.
Encyclopedia of Production and Manufacturing Management
Title | Encyclopedia of Production and Manufacturing Management PDF eBook |
Author | Paul M. Swamidass |
Publisher | Springer Science & Business Media |
Pages | 833 |
Release | 2000-06-30 |
Genre | Business & Economics |
ISBN | 0792386302 |
Production and manufacturing management since the 1980s has absorbed in rapid succession several new production management concepts: manufacturing strategy, focused factory, just-in-time manufacturing, concurrent engineering, total quality management, supply chain management, flexible manufacturing systems, lean production, mass customization, and more. With the increasing globalization of manufacturing, the field will continue to expand. This encyclopedia's audience includes anyone concerned with manufacturing techniques, methods, and manufacturing decisions.
The Handbook of Marketing Research
Title | The Handbook of Marketing Research PDF eBook |
Author | Rajiv Grover |
Publisher | SAGE |
Pages | 721 |
Release | 2006-06-23 |
Genre | Business & Economics |
ISBN | 141290997X |
The Handbook of Marketing Research comprehensively explores the approaches for delivering market insights for fact-based decision making in a market-oriented firm.